About Us

Arrival
Please arrive at a minimum of 30 minutes prior to your scheduled treatment. Late arrivals are subject to shortened appointment times at the same rate.

Reservations
We encourage our guests to schedule appointments in advance to ensure your preferred treatment or therapist is available. Please contact the spa directly or reserve online. All reservations require and must be secured with a major credit card and telephone number at the time of booking.
 

Communication
Please inform us of any health concerns or pregnancy at the time you reserve your appointments. Whether it is the pressure level of your massage, to the lighting in the room. Communication is essential so we can ensure you the best experience that fit your needs.
 

Manicure & Pedicure Treatments
We kindly request for our guests to arrive with natural nails, free from any existing gel, shellac, acrylic and/or hard gel polishes on your hands or toes.  Additional timing for a removal service is required, and additional charges will incur if you would require any removal.  We cannot guarantee removal for any hard gel or acrylic polishes.
 

Age Requirement
Marriott International defines minors as any person under the age of 18.​
*Spa guests must be a minimum of 18 years of age to utilize the entire spa facility and receive all spa treatments offered.​​​​​​

• *Minors (of any age) shall not receive body treatments or massages.
• *Minors ages 15 and younger may receive manicures and/or pedicures with written consent and supervision from a parent/legal guardian.
• *Minors ages 16-17 may receive facial services and/or facial waxing services (eye, lip, chin) with written consent and supervision from a parent/legal guardian.
• *Minors (of any age) shall not use same gender amenities, such as steam rooms and saunas, where adult guests may be unclothed.

Cancellations
In consideration of our therapists and other guests, please contact the spa directly 48 hours in advance, prior to your appointment to avoid being charged 100% of the service price applied to your credit card.

Gratuities
For the convenience of our guests, an automatic 25% non-discretionary service charge will be applied to all spa services upon checkout.  18% is distributed directly to your service provider and the remaining among our support staff.  Base pricing listed on our website and/or brochure does not include state tax, service charges and/or gratuities.  If you feel that your services were satisfactory, additional gratuities may be given based on your discretion by using a credit card, room charge and/or cash.

Spa Ettiquette
The Spa at Forrestal is an oasis where you can retreat, relax and renew.  For the courtesy of our guests, we ask that you leave your cellular phones or other electronic devices in your room or at home.  We also request all valuables are either left home or locked in a provided locker to keep safe. The Spa at Forrestal does not assume liability for lost, stolen or misplaced items.

Spa & Hotel Amenities 
Our spa offers both sauna and steam rooms which are located in our men's and women's full service locker room facilities. We share our glass-enclosed indoor pool and fitness center with the hotel.  Spa guests have access to the shared pool facility and fitness center for the duration of hours the spa is open on the day of their service is scheduled.  Come relax, rejuvenate and receive the full day experience at our hotel & spa.